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Overview
Accounting/dist./Mfg./ERP
Business Intelligence
Bar Coding
Customer Relationship Management
GroupWare
Document Management
Physician Practice Management
Engage Customer Loyalty Software A detailed list Engage's of key features can be found below.
 


  • For Companies
    • Between $20 million and $200 million in sales
    • Up to 1000 users
    • Seeking full-cycle enterprise relationship management from contact to contract and beyond

  • Short implementation period (usually less than one week)

  • Modular design can be scaled accordingly
    • CMS - core module that stores customer contacts§ Image Gallery - manages marketing collateral
    • Engage Mail - integrated mail and News Alert
    • Service - tracks customer service activities, including time tickets
    • Activities - personalized workflow-enabled task assignments and personal to-dos
    • Projects - tracking sales and activity details
    • Opportunities - track marketing events, leads, revenues, margins, probability, lead source, closure
    • e:cast! - broadcast engine using email, fax or mail
    • Legacy XML - the open interface module for all data going into and out of Engage
    • Warehouse - database of products and services; handles pricing, margins and maintenance costs
    • Quote - build comprehensive quotes; includes audits trails and sections for accounting and admin
    • Contracts - generate customized service or sales contracts using templates

  • Available in pre-configured bundles for the IBM:
    • iSeries
    • xSeries
    • pSeries

  • Utilizing the power of Lotus Domino, customer data is in a controlled, central environment, providing a rapid ROI and improving the focus on customers.

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