Cloud Software Trainer
Design and deliver professional training and training materials for Muni-Link customers. Facilitate and coordinate with the Support Manager and Customer Support Analyst to develop schedules and pricing in order to grow a training profit center.
This role will maintain and grow customer satisfaction by delivering relevant, impactful training and by establishing high-quality standards.
- Design and document training deliverables.
- Deliver training sessions directly to Muni-Link customers.
- Create monthly and quarterly training schedules.
- Coordinate registration and student tracking for published courses
- Offer all students the opportunity to complete a customer satisfaction survey after every course.
- Remain current with ML software features by attending demos, sprint planning and release meetings.
- Perform customer training for new customers as a backup for Implementers, only as needed.
- Perform monthly update webinars as a back up for the Customer Support Analyst as needed.
- Perform webinars for paid training sessions
- Maintain all outlines, presentations and other diagrams used in the training sessions.
- Provide feedback to the support team regarding customer issues or information gained during training sessions.
- Coordinate with the support team to identify topics frequently addressed with customers to guide course content.
- Assist in researching and implementing scheduling tools/apps to make it simple for customers.
- Document training session attendance and submit necessary information to accounting for billing purposes.
- Requirements and skills
- Experience with software training or corporate-level training
- Professional poise and presentation skills
- Proficient with office automation and presentation software
- A technical mindset with attention to detail
- Ability to travel for up to one week for on-site trainings
- Experience delivering high-quality “remote” training
- Solid understanding of cloud principles
- Excellent teamwork skills
- Experience with cloud-based software
- Experience with Atlassian tools (or similar tools)
- Please send resume and cover letter to:
- Norm Kievit, Staffing Specialist
- Email: email@example.com
- Phone: 814-822-1203