Inside Sales 
Customer Service Representative

Inside Sales Customer Service Representative

Job Description

Link Computer Corporation has an immediate full-time opening in our Bellwood office for an Inside Sales/Customer Service Representative. We are looking for someone to work with our field Account Representatives in a supporting role/client customer service as listed below.  If you feel this is the position for you and you are open to working with a variety of clients and Link staff, we want to see your resume and compensation expectations today.

Inside Sales Coordinator

Overview: To increase the productivity of Account Representatives by acting on behalf of and as a liaison between the account representatives, customers, vendors, and other Link departments and personnel to coordinate, communicate, and follow through with the logistical areas of the ordering/sales process. The main objective is to provide excellent inside sales/support service to our clients and Link staff. Additional responsibilities may include the managing of accounts as directly assigned.

Essential Skills and Knowledge

1. Engaging, “Can Do” personality – (i.e. committed to the customer)
2. Organized with an eye for details
3. Strong work ethic
4. Professional demeanor
5. Willingly accepts/takes/follows directions
6. Solid web, word, and Excel skills
7. Solid technical aptitude with a willingness for continuous learning and increasing knowledge of changing technologies

Primary Responsibilities

• Customer contact and “sell” Link’s products and services including:
  • Sales to new and existing customers.
  • Upsell and cross-selling customers.
  • Peripheral sales to customers.
  • Services sales to customers.
• Establish contact with vendors for:
  • Product availability
  • Pricing
  • Technical specifications involved in the sales process
  • Configuration support
  • Lead tracking
  • Deal Registration
• Preparation of quotes following the Account Representatives’ direction:
  • Configuring systems and products
  • Pricing and markup strategy as directed
  • Research product details using vendor and internal resources
  • Prepare the scope of work for customer relations
• Handling the ordering process:
  • Obtaining customer PO’s
  • Prepare sales orders for the Purchasing department.
  • Tracking customer history for correct product and pricing
  • Processing sales orders and customer acknowledgments
  • Pricing
  • Tracking of opportunities for forecasting purposes
• Coordination of product delivery:
  • Tracking product on order
  • Arranging delivery methods and schedule
  • Coordination of shipping
• Coordination of work orders:
  • Preparation of work/service orders
  • Communication of scheduling of technical/service staff
  • Liaison of scope of work communications
• Technical support:
  • Configure systems and networks producing a bill of materials for the Account Manager and/or Field Technician as requested.
  • Check system proposals for completeness and service hours quoted.
  • Prepare/check the scope of work statements for submission to technical staff.

Please send resume and cover letter to:

Norm Kievit, Staffing Specialist
Email:nkievit@linkcorp.com
Phone: 814-822-1203

Benefits Include: For Full Time

• Excellent Benefit Package including
• Health/Dental/Vision/Life Insurance
• Company matched 401(k) plan
• Vacation and Sick Time
• Paid Holidays

Link Computer Corporation × 140 Stadium Drive, Bellwood, PA 16617 × 814-742-7700

Apply For The Inside Sales – Customer Service Representative Position Below