Inside Sales 
Customer Service Representative

Inside Sales Customer Service Representative

Job Description

Link Computer Corporation has an immediate full-time opening in our Bellwood office for an Inside Sales/Customer Service Representative. We are looking for someone to work with our field Account Representatives in a supporting role/client customer service as listed below.  If you feel this is the position for you and you are open to working with a variety of clients and Link staff, we want to see your resume and compensation expectations today.

Inside Sales Coordinator

Overview: To increase the productivity of Account Representatives by acting on behalf of and as a liaison between the account representatives, customers, vendors, and other Link departments and personnel to coordinate, communicate, and follow through with the logistical areas of the ordering/sales process. The main objective is to provide excellent inside sales/support service to our clients and Link staff. Additional responsibilities may include the managing of accounts as directly assigned.

Essential Skills and Knowledge

  1. Engaging, “Can Do” personality – (i.e. committed to the customer)
  2. Organized with an eye for details
  3. Strong work ethic
  4. Professional demeanor
  5. Willingly accepts/takes/follows directions
  6. Solid web, word, and Excel skills
  7. Solid technical aptitude with a willingness for continuous learning and increasing knowledge of changing technologies

Primary Responsibilities

  • Customer contact and “sell” Link’s products and services including:
    • Sales to new and existing customers.
    • Upsell and cross-selling customers.
    • Peripheral sales to customers.
    • Services sales to customers.
  • Establish contact with vendors for:
    • Product availability
    • Pricing
    • Technical specifications involved in the sales process
    • Configuration support
    • Lead tracking
    • Deal Registration
  • Preparation of quotes following the Account Representatives’ direction:
    • Configuring systems and products
    • Pricing and markup strategy as directed
    • Research product details using vendor and internal resources
    • Prepare the scope of work for customer relations
  • Handling the ordering process:
    • Obtaining customer PO’s
    • Prepare sales orders for the Purchasing department.
    • Tracking customer history for correct product and pricing
    • Processing sales orders and customer acknowledgments
    • Pricing
    • Tracking of opportunities for forecasting purposes
  • Coordination of product delivery:
    • Tracking product on order
    • Arranging delivery methods and schedule
    • Coordination of shipping
  • Coordination of work orders:
    • Preparation of work/service orders
    • Communication of scheduling of technical/service staff
    • Liaison of scope of work communications
  • Technical support:
    • Configure systems and networks producing a bill of materials for the Account Manager and/or Field Technician as requested.
    • Check system proposals for completeness and service hours quoted.
    • Prepare/check the scope of work statements for submission to technical staff.

Please send resume and cover letter to:

Norm Kievit, Staffing Specialist
Phone: 814-822-1203

Benefits Include: For Full Time

  • Excellent Benefit Package including
  • Health/Dental/Vision/Life Insurance
  • Company matched 401(k) plan
  • Vacation and Sick Time
  • Paid Holidays

Link Computer Corporation × 140 Stadium Drive, Bellwood, PA 16617 × 814-742-7700

Apply For The Inside Sales – Customer Service Representative Position Below