Web Presence
Product Owner

Web Presence Product Owner

Objective:

Direct and maintain the product development, marketing and customer experience for the WebPresence software.

This role will be responsible for the profitable growth of the WebPresence software.

  • Responsibilities:

 

  • Assess customer needs to direct and prioritize product development.
  • Establish a development calendar and track progress and deadlines.
    • Assign and prioritize development tasks and projects.
    • Consider and identify points of integration with ML billing that create customer value
    • Ensure the product development and enhancements consider ease of use.
      • Establish a customer “Beta” set to test/try new development
  • Oversee customer support for WebPresence
      • Ensure all customers receive timely support and resolution
      • Track all support issues via a ticketing system
      • Address all customer support escalations
  • Offer a quarterly webinar to update customers regarding fixes and/or enhancements.
      • Include training on key features as a “value-add”
  • Create, direct and execute marketing campaigns and processes to support and drive sales.
  • Develop marketing materials and handouts.
  • Create and update web site content for WebPresence.
  • Attend trade shows or industry meetings to promote WebPresence or to gain industry insight
  • Engage with sales prospects as needed to address concerns or to explain the value of WebPresence
  • Perform customer demonstrations on a regular basis.
  • Maintain all outlines, diagrams and documentation necessary to support the software.
      • Create simple user tips and instructions, as needed.
  • Evaluate and manage any integrations or partnerships that can drive WebPresence sales.
  • Support the overall Muni-Link product strategy with staff and customers
  • Manage development, marketing and support staff including hiring and performance reviews.

 

  • Requirements and Skills:

 

  • Experience with web sites or web content
  • Professional poise and presentation skills
  • Proficient with office automation and presentation software
  • A technical mindset with attention to detail
  • Experience delivering profitable growth
  • Solid understanding of cloud principles
  • Excellent teamwork skills
  • Supervisory or management skills

 

  • Preferred:

 

  • Experience with cloud-based software
  • Experience with Atlassian tools (or similar tools)
  • Experience with marketing program and processes

Please send resume and cover letter to:

Norm Kievit, Staffing Specialist
Email:nkievit@linkcorp.com
Phone: 814-822-1203

Benefits Include: For Full Time

  • Excellent Benefit Package including
  • Health/Dental/Vision/Life Insurance
  • Company matched 401(k) plan
  • Vacation and Sick Time
  • Paid Holidays

Link Computer Corporation × 140 Stadium Drive, Bellwood, PA 16617 × 814-742-7700

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