General Purpose Support Specialist reports to the Customer Service Coordinator and plays an integral role in daily service to our customers. Once a client is actively using the Muni-Link cloud based software, they will submit questions by email and phone, to be answered by the support staff. The Customer Service Support Specialist will follow through each task until a solution is taken back to the customer and reviewed to their satisfaction. Key Objectives · Be patient, courteous and respectful at all times, to empower and encourage customers · Answer calls / emails about functionality of Muni-Link Software · Give clear and concise direction to customers on how to use software components · Troubleshoot / to effectively be able to comprehend the issue described by the customer and consider the functionality to determine the source of the issue · Record and report calls/ actions and results Additional Responsibilities · Help maintain feature Requests – when customers discuss possible new features they would like record, keep notes and report for future development · Maneuver efficiently through Microsoft Applications – Excel and Word. · Understand, maintain and support outside...Read more
Employment Opportunities
Link currently has the following openings based on planned growth:
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Updated: 1 year 5 months ago
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Updated: 1 year 5 months agoProject Manager, Implementation General Purpose The Project Manager reports to the Manager of Customer Services and plays an integral role in Customer Service by preparing and guiding new customers through the implementation process. Specifically, the Project Manager is responsible for handling all tasks related to an assigned project from the initial meeting through Go Live and will act as an intermediator between support and development during this time. He/she will also have direct involvement in advanced tasks during the implementation phase that directly impact client satisfaction. Key Objectives Establish and successfully manage relationships with clients as assigned Establish project schedules and gain customer acceptance and commitment Analyze customer’s business processes and determine best fit with the product Coordinate internal resources and third parties/vendors for the flawless execution of projects Train customers on the product and the appropriate process to fit their needs Act as filter and a first line of contact before tasks are handed to development. Report and escalate issues to management as needed Maintain constant review of tasks and statuses Manage changes...Read more
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Updated: 2 months 3 weeks agoWe are currently looking for a Vice-President of Sales and Marketing for our Muni-Link division . If you are looking for a challenging and rewarding career with unlimited growth opportunity, help us expand our cloud-based, utility billing software sales across the United States. We already have more than 250 customers in more than fifteen states. Objectives: Manage and direct the priorities and efforts of the Muni-Link sales team Establish and achieve aggressive sales goals. Direct and assist with staff recruiting and development. Help plan strategic growth. Identify new market opportunities. Establish industry partnerships to grow Muni-Link’s revenue and brand Responsibilities: Responsible for achievement of all sales targets Sales quotas Business development reps (BDRs) demo bookings Establish and maintain sales territories Manage prospect lists and the assignment of BDRs to territories Administer the SalesForce sales tracking tool and review sales activity on a regular basis. Ensure the entire sales team properly uses and updates the SalesForce tool. Review sales pipelines and help the sales staff prioritize their time and prospects. Engage in key sales processes to win...Read more
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Updated: 5 months 5 days agoWe are currently looking to hire a full time Systems Administrator based out of our corporate office in Bellwood. Our current Systems Administrator will be taking on some new responsibilities here at Link and we are looking to backfill their position. Below is a list of the day to day items you may come across in this roll. Our current Systems Administrator will be here to help out with anything out of your skill set and help you come up to speed on everything. System Administrator Requirements: Experience administering: Linux Servers User account creation and management Log analysis for RCA and debugging MySQL Apache HTTP Experience with general Web Administration (e.g. SSL Certificate management) Knowledge DNS IPv4, IPv6, TCP, HTTP Subnets and general network topology Knowledge of Firewalls, SSH Ability to create and maintain shell scripts written in bash SQL Nice to Have: HAProxy AWS EC2 VPC Galera Cluster Configuration Management PHP Redis Elastic Search Database Administration Jenkins CapistranoRead more